Privacy Policy

Information We Collect

Personal Information

• Name
• Mobile Number
• Email Address
• Age and Gender
• Address
• Appointment Details

Medical Information

• Diagnostic Test Requests
• Medical Reports and Results
• Health-related Information Provided by Patients or Referring Doctors

Technical Information

• IP Address
• Browser Type
• Device Information
• Website Usage Statistics
• Cookies and Tracking Information

How We Use Your Information

• Schedule and manage appointments
• Conduct pathology and radiology investigations
• Generate and deliver medical reports
• Respond to patient inquiries
• Improve our services and website performance
• Maintain patient records as required by applicable laws
• Send important service-related communications

Medical Confidentiality

All patient reports and medical records are treated as strictly confidential. Access to medical information is restricted to authorized personnel involved in providing healthcare services.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Authorized Healthcare Professionals
• Referring Doctors
• Government Authorities when required by law
• Technology Service Providers assisting in website and software operations

Such disclosures are made only when necessary and in accordance with applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction.

However, while we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality. You may choose to disable cookies through your browser settings; however, certain website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.

Report Downloads

Patients may access diagnostic reports through our online reporting system. Users are responsible for maintaining the confidentiality of their login credentials and report access information.

Retention of Information

We retain patient and medical records for the period required by applicable healthcare regulations, legal obligations, and operational requirements.

Your Rights

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent for certain processing activities

Children's Privacy

Our services may be used for minors under the supervision of parents, guardians, or authorized healthcare providers. We do not knowingly collect personal information from children without appropriate authorization.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date.